SHIPPING INFORMATION

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

We ship via USPS (First Class & Priority Mail), or UPS Ground, depending on the weight of the package. We ship FedEx by request.

For international shipments, the standard shipping method is International First Class or Priority Mail, which takes 8-10 days.

All of our prayer ropes are hand made by the sisters as you order, so expect the items to be shipped in 3-7 days from your order date, unless the item is in stock, in which case it would be shipped the following day. For the 300 knot prayer ropes, please allow 2-3 weeks. This is subject to change during the holiday season. If you have a deadline, please send a note to us. We will try to accommodate, and we will contact you if there is any problem.

You may expect an e-mail when your order is shipped, which includes a tracking number.

RETURNS POLICY

St. Paisius Monastery Press offers item replacements, store credit or cash refunds on returned merchandise. Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of receiving the goods, we will arrange to give you a full refund. Credits are issued on all returns that comply with the terms listed below:

• Damaged Returns –-any books received from St. Paisius Monastery Press which arrive scuffed, torn or damaged from shipping. These items must be returned within 15 days.
• Defective Returns—any books received which are discovered to have missing, out-of-sequence, or blurred pages.
• Wrong Item(s)—We will refund return shipping costs if the return is due to our error.

Return Shipment Instructions

• Log-in to your account. Go to the Completed Orders page. Follow the instructions to Return an item. Once you receive your RMA, please send the item(s) back to us.
• Please wrap your return items carefully using ample packaging materials.
• Return items that are damaged from inadequate packaging will incur a fee or be unacceptable and returned to the purchaser.
• If your order was shipped by UPS and the package arrives damaged, please keep the packaging and contact us immediately so that a claim can be initiated.
• We are unable to give refunds for custom prayer ropes, used prayer ropes or stretched prayer ropes.
• We offer free life-time re-stringing of beaded stretch prayer bracelets.